Yesterday I went into my local Publix grocery store. I have been in the store several times and am always impressed at how helpful the employees are.
Twice I had employees approach me asking if they could help me. Each time I laughed and stated that I was new to the area and was slowly finding my way around not only Publix, but the whole Canton, GA area. Both times the employees smiled and welcomed me to Georgia.
When I couldn't find the exact type of cheese I wanted an employee walked me over to the area it was located, laughing that he didn't understand why they kept this particular cheese in this area, away from the other cheeses. HE WALKED ME OVER TO THE CHEESE.
Now, in Milwaukee at the Pick 'n Saves I shop in it is hard to even find an employee for assistance, let alone have them walk me to an item I am searching for. Usually it is a point of the finger and a general aisle area.
When I checked out the lady who bagged my groceries - yes, BAGGED MY GROCERIES, offered to WALK THEM TO MY CAR! This nice lady probably had 25 years on me! Of course, I declined and thanked her for offering.
And, on my way out I stopped by the customer service desk and asked for the manager. When she approached with a worried look on her face I thanked her for her store and the great employees she has. We had a pleasant, short conversation where I told her my good experiences in this store would never happen in Milwaukee.
I'm liking it here!
Sunday, May 30, 2010
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5 comments:
Service "with a smile" used to be as All-American, as watermelon and apple pie on Memorial day. Let us make such the "credo" of the day! Perhaps it's also high-time to revive the BEST of the BEST (of the past - i.e. "legacy wisdom")... The young have become so very spoiled. I refer to the present batch, as the "entitlement generation". They will need to learn the lessons of "service to another" at some point. Maybe that way, they can realize (ahead of time) that the freebee BMW isn't going to be an option upon reaching the ripe old age of 16.
Me Thinks.
Spirit
A friend from the south introduced me to the best bar soap - Kirk's Coco Castile. She said she gets it at Publix, but has to hunt to find it when she travels. The south has many good things! Glad to know you're having good experiences!
Hey - want me to bring you home some soap? I'd be happy to!
I have the same experience with Publix. They are always so helpful.
I live in SC.
No, JA - I want to visit you so I can buy it myself! ;-)
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